What do you need from me for a quote?
Where you ship from, where it’s going, what it is, its typical weight and size, and roughly how many parcels a month. That’s enough for us to recommend a service and price it.
Can we sell your services under our own brand?
Yes. Airlines, postal operators, freight forwarders and logistics companies can run international ecommerce shipping as their own, with our services, customs clearance, technology and partners behind it. Take all of it, or just the parts you’re missing.
Do you have a loyalty scheme?
Yes. Every parcel earns points, international and domestic. You earn on what you send, and your customers earn on every delivery they receive. Points are traded for merchandise and gifts. For logistics companies and Launch your own partners, these can carry your brand. Ask us for the details.
Can we run the international leg ourselves?
Yes. If you already collect, export and fly shipments, hand them to our import agent at the destination. We clear customs and deliver the final mile, with tracking to the door. Or use us for the whole journey. It’s your choice.
What if you don’t ship the route I need?
We’ll build it. Tell us the origin, the destination and what you’re sending. We find the right partners, set up customs, test the route with trial parcels and then run it like any other.
Do I need to use your fulfilment service?
No. You can ship with us on its own. Add fulfilment if you want stock held near your customers.
How are customs, duties and taxes handled?
We clear customs at every destination. Priority ships delivered duty paid (DDP) as standard, and DDP is available on Economy, with no service fee either way. Before you book, we confirm the paperwork and duties for your products and route.
Which countries do you deliver to?
We deliver to 195 countries and territories, from any origin. Tell us your destination markets and we’ll confirm the services, tracking and transit available for each.
What’s the difference between Priority and Economy?
Priority is our fastest service, for time-sensitive and higher-value parcels. Economy costs less and suits lighter, less urgent parcels. Both include customs clearance. Priority ships DDP as standard, DDP is available on Economy, and there is no DDP service fee on either.
Do you charge a fee for DDP?
No. With DDP you pay the duties and taxes due on each shipment, and we don’t add a service or handling fee on top.
Can you ship batteries, liquids or cosmetics?
Many restricted categories can ship with the right packaging and paperwork, but rules differ by product, service and destination. Some items can’t be shipped at all. Tell us what you sell and we’ll confirm before you book.
Are there size and weight limits?
Yes. Limits depend on the service and the destination. Share your typical weights and dimensions and we’ll match you to services that fit.
Do you handle international returns?
Yes. We take returns back, check them and send them to your stock or a local site.